The Metro Group, Inc. is seeking qualified Quote Specialist candidates. The successful candidate will be responsible for work closely with our Burner Service team and technicians to ensure the delivery of accurate and timely quotes, as well as our account management team to ensure best-in-class customer satisfaction.
Responsibilities include but are not limited to:
· Review and interpret field reports for service, repair, and preventative maintenance quotes.
· Accurately and comprehensively understand customer requirements and translate those requirements into actionable steps
· Prepare cost estimates and proposals, including collecting pricing and parts availability from suppliers, accurately identifying labor requirements, job implementation and approach, safety requirements and proper PPE, etc.
· Provide pricing and quote work-ups documenting relevant pricing, approach, and job specific data in conjunction with sales team and mechanical team management
· Work with management to produce timely submittals
· Coordinate with the field operation team to relay information captured during the estimating phase or service calls as well as reviewing job approach and implementation
· Educate and provide technical support to our sales team and customers
· Provide general support to the service department by answering phones, emails, dispatching mechanics, etc based on volume and the needs of the department
· Complete miscellaneous tasks as assigned to support the function of the National Mechanical Division
Qualifications include:
· Ability to work in a fast-paced environment
· Adept at prioritizing tasks to meet deadlines
· Analytical with strong attention to detail
· Excellent communication skills
· Proficient with Microsoft Office: Outlook/Word/Excel
· Background knowledge of mechanical or HVAC systems themselves would be a benefit for a candidate in this role, but is not a prerequisite
Benefits:
- Competitive compensation
- Expense reimbursement
- Excellent medical/dental and life insurance
- 401(k) with company match
- Generous paid leave
- Career advancement opportunities
The Metro Group is an EEOC-compliant employer.
