If you are looking to take your experience managing teams and operations to the next level of a fulfilling career, then consider an opportunity with The Metro Group. We are looking for a qualified Service Manager to lead and grow our amazing Field Service Technician team!
The Metro Group, Inc., is a premier Building Service company founded in 1925. Our offerings include water treatment, water services & testing, regulatory compliance, and other valuable building services. We take pride in the work we do while building long-lasting partnerships not only with our clients but most importantly with our employees.
Role and Responsibilities
– Take ownership of the Field Service operation to meet customer Service Level Agreements and business unit Key Performance Indicator’s
– Train, mentor and develop team members
– Work closely with the Sales and Account Management team to deliver client satisfaction
– Track business metrics and work with management to improve operational efficiency
– Engage in new business development activities to grow customer base and expand service offering
Qualifications and Requirements:
– Experience managing a team in a Service/Operations-related field
– Experience in Water Treatment/HVAC/Trades a plus, but not required
– Proof of a valid driver’s license, in good standing
– High energy, reliable, self-starter displaying a consistent work history
– Attention to detail and highly customer-focused
– Ability to multi-task in fast paced environment with a commitment to responsiveness and customer/co-worker satisfaction
– Mechanical aptitude
– Strong desire for long-term employment and industry training & development
– Ability to lift a minimum of 50 lbs. as needed
Benefits and Perks:
– Competitive compensation commensurate with experience, and benefits package including medical and dental insurance
– 401K with company match and profit sharing
– Commissions & bonus eligibility
– Company-paid life insurance
– Company-paid uniforms & boot allowance
– All tools provided
– Paid holidays plus four (4) weeks paid leave
– Monday to Friday – Day shift only
– No on-call, no weekends, no overnight travel required
– Extensive on the job training provided with career advancement opportunities
– Take home vehicle & gas card
The Metro Group, Inc. is an EEOC-compliant employer.
